LOZANO, Roser. Quality in public library services: Are we talking about the same thing?. Anuario ThinkEPI, [S. l.], v. 2, p. 151–152, 2008. Disponível em: https://thinkepi.scimagoepi.com/index.php/ThinkEPI/article/view/32061. Acesso em: 7 may. 2026.