GARCÍ­A-MORALES, Elisa. Process maps and process-oriented document management. Anuario ThinkEPI, [S. l.], v. 8, p. 156–158, 2014. Disponível em: https://thinkepi.scimagoepi.com/index.php/ThinkEPI/article/view/29570. Acesso em: 7 may. 2026.